FCC NETWORK MANAGEMENT PROCEDURE DISCLOSURE
This Network Management Procedure Disclosure is provided pursuant to the Federal Communications Commission’s “Open Internet Rules” found at Part 8 of Title 47 of the Code of Federal Regulations. The policies and practices of Co-Mo Comm, Inc. (henceforth referred to as “Co-Mo Connect”) regarding network management practices, performance characteristics, and commercial terms are provided here so that current subscribers, prospective subscribers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by Co-Mo Connect and the extent to which its network management practices may affect those services.
In the interest of providing the best online experience possible for all our internet access subscribers, Co-Mo Connect utilizes reasonable network management practices detailed within this policy. In order to ensure network stability, it is essential that Co-Mo Connect reasonably manages its network to ensure proper use and enjoyment of the internet by all of its subscribers. By engaging in reasonable and responsible network management, Co-Mo Connect makes every effort to minimize network congestion that might degrade the internet service experience.
Co-Mo Connect will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers. We use various tools and techniques to manage our communications network and deliver fast and reliable internet access services. We believe in complete transparency and provide the following disclosures about our network management procedure and practices:
- Blocking: Co-Mo Connect does not block or discriminate against lawful content.
- Throttling: Co-Mo Connect does not throttle, impair, or degrade lawful internet traffic based on content, application, service, user, or use of a non-harmful device.
- Affiliated Prioritization: Co-Mo Connect does not favor any internet traffic applications over others and has no plans to do so.
- Paid Prioritization: Co-Mo Connect does not favor or prioritize any internet traffic applications in exchange for paid or in-kind consideration intended to benefit particular content, applications, services, or access devices. Co-Mo Connect hosts, at no charge, caching appliances for content providers given the solution is offered to Co-Mo Connect at no charge and hosting such device will not impair network stability.
- Congestion Management: Congestion of the Co-Mo Connect’s network is rare but does occur. When it occurs, our internet subscribers may experience decreased speeds or performance, but bandwidth is allocated fairly and in an “application agnostic” way (without regard to protocol, application, or the service the subscriber chooses to access through their internet access service). As mentioned above, Co-Mo Connect makes every effort to minimize these occurrences.
- Application Specific Behavior: Co-Mo Connect does not make use of any application-specific network management practices. We do not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications, while reserving the right to block ports as necessary to protect the network and its subscribers.
- Device Attachment Rules: Co-Mo Connect utilizes Optical Network Terminals to provide service functionality to subscribers, which is provided at the time of installation. In order for a device to be approved for use on the Co-Mo Connect network, the device must conform to publicly available industry standards, be compatible with the technology Co-Mo Connect utilizes, and not be harmful to the Co-Mo Connect’s network.
- Network Security: Co-Mo Connect offers its subscribers unrestricted access to lawful content, services and applications available on the internet. Co-Mo Connect offers its subscribers voluntary access to software running on its managed gateway device (ProtectIQ, which is part of Co-Mo Connect Shield) that blocks traffic from known malicious websites, and scans for and blocks known intrusion vectors in an effort to safeguard subscriber devices from infection or network disruption. Our goal is to ensure subscriber networks’ reliability and availability by countering malicious traffic that could compromise it. Co-Mo Connect reserves the right to take any action deemed necessary, including suspending or terminating service to subscribers who engage in activities that violate our Acceptable Use Policy – Terms of Service which can be found at https://www.co-mo.net/acceptable-use-policy-terms-of-service/.
- Network Performance: Co-Mo Connect offers its broadband internet access service via Fiber-to-the-Home (“FTTH”) utilizing fiber optic cable to deliver telephone and data services. The advertised speed of the subscribed internet service is the expected maximum speed achievable, contingent upon customer premise equipment capabilities. Co-Mo Connect makes every effort to enable subscribers to achieve advertised speeds and utilizes technology which supports remote speed testing as needed to troubleshoot reported speed-related issues. Based on internal testing using platform specific test protocols, the mean upload and download speeds are typically the advertised speed plus or minus 12 percent. This internal testing also indicates a mean round trip latency of 28 miliseconds (ms). Some internet resources, by factors beyond Co-Mo Connect’s control, including but not limited to: the speed of the connection from a distant online resource to the internet; congestion on intermediate transport networks,; the limitations of the subscriber’s computer or other electronic devices; or the subscriber’s wireless router/WiFi equipment may result suboptimal performance. In addition, internet service performance may be adversely impacted by the inside wiring at the place of service. Accordingly, the subscriber must consider the capabilities of their own equipment when choosing and using our broadband internet service. The computers, wireless devices, or other networks in homes or offices may need an upgrade to take full advantage of your chosen Co-Mo Connect broadband plan. Co-Mo Connect tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service can support the advertised speed.
- Commercial Terms Pricing: Co-Mo Connect is required to comply with relevant federal and state laws, regulations, judicial orders, and governmental requests for information relating to information covered under this section, as well as other categories of information. Accordingly, any such information may be disclosed to other entities if Co-Mo Connect determines, in its sole discretion, that the disclosure is required by law or is necessary to protect its interests or the interests of its subscribers. Co-Mo Connect may also find it necessary to disclose any such information as part of any merger, acquisition, sale of company assets or transition of service to another service provider.
Subscribers or prospective subscribers with questions, concerns or complaints regarding this Network Management Procedure Disclosure are encouraged to contact Co-Mo Connect for more information or explanation:
Co-Mo Connect
PO Box 220
Tipton, MO 65081
888-256-9575
customersupport@co-mo.coop
If you believe that Co-Mo Connect is acting in violation of the FCC’s Restoring Internet Freedom rules, you may file either an informal or formal complaint with the FCC. More information can be found at https://consumercomplaints.fcc.gov/hc/en-us.
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