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If you are experiencing issues with your internet and/or phone services following our visit, please try the following steps:

If you do not have service as part of your Co-Mo Connect package:

  1. Locate the main piece of equipment (or ONT). The ONT is a box with multiple lights on it. The top 3 lights are power, service, and broadband.
  2. Completely unplug the ONT from the outlet. Do not turn off a power strip, directly unplug the ONT from the outlet. The lights will go out on the ONT.
  3. Wait 10 seconds and then plug the ONT back into the outlet. The lights on the ONT will flash.
  4. Once the power light stops flashing, wait 3 minutes and then recheck your service(s).

If you have home phone service as part of your Co-Mo Connect package:

  1. Locate the main piece of equipment (or ONT). The ONT is a box with multiple lights on it. The top 3 lights are for power, service, and broadband.
  2. Connected to the ONT box is another box with only two cables plugged into it. The word “Cyberpower” is on this box.
  3. Unplug the Cyberpower box from the wall outlet. Wait 10 seconds and plug the cables back in again.
  4. Disconnect the cable between the Cyberpower box and the ONT. The lights on ONT will go out. Once the lights are out, plug the cable back in. The lights will flash.
  5. Once the power light stops flashing, wait 3 minutes and then recheck your service(s).

If you are having issues with your TV service following today’s visit, please try the following steps to reboot the Set Top Box having the issue:

  1. Locate the receiver box marked “Pace” or “Arris” on the front.
  2. Locate the small, black, round power cord that is plugged into the back of the receiver box.
  3. Unplug the power cord.
  4. Leave the cord unplugged for about 10 seconds, then plug it back in.
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